Onboarding, member support, controlled access, documentation, moderation operations and retention systems. 3+ years of it, across paid Telegram and Discord communities.
Current roleCommunity Operations Lead at Printers Lounge · Oct 2025–Present
Selected operating record2022–Now
500+
paid members supported across Telegram and Discord.
90%
Helped maintain approximately 90% paid-member retention through the 2023 downturn.
60%
Helped reduce repeated support requests by roughly 60% through self-serve onboarding and knowledge resources.
Approximate operational figures based on internal reporting and direct experience; collaboratively attributed and not independently audited.
No recorded phishing or unauthorised-access incidents at Printers Lounge since its October 2025 launch. An operating record to date, not a security guarantee.
01Selected work
Operations work with outcomes you can inspect.
Good operations reduce confusion before it turns into extra support work.
01
Fast Launch Digital
Community Operations Manager
Aug 2022–May 2025
Making a 500+ member paid community easier to navigate.
Fast Launch Digital was a paid crypto and finance education community operating across Discord and Telegram. Community operations was a one-person function and I owned it: access checks and onboarding through support, moderation, documentation and retention work, while the core admin team covered the other parts of the business.
The operating workflow combined self-serve welcome material, searchable FAQs and pinned resources with manual review for payment and referral edge cases. Early member check-ins gave me lifecycle signals, and evidence-led escalation kept support and moderation decisions consistent.
The largest single build was the member education library: a step-by-step walkthrough for each exchange members actually used, and portfolio guides banded by risk level. Giving the library a resource channel of its own allowed members to find answers independently and helped reduce repeated support requests.
Paid-member retention that I helped maintain through the 2023 downturn.
Support loadRoughly 60%
Helped reduce repeated support requests through self-serve onboarding and knowledge resources.
02
Printers Lounge
Community Operations Lead
Oct 2025–Present
Designing paid access around verification and single-use invitations.
Printers Lounge is a private paid research community on Telegram, built around a one-time Stripe payment. I built the site on Lovable, configured the Stripe checkout and payment flow, and designed the access workflow that connects the two. I supported the October 2025 launch and now lead day-to-day community operations.
The flow verifies payment before issuing a single-use invitation, then moves each member through onboarding, access review and ongoing moderation. Payment exceptions and trust decisions stay with a person rather than a rule.
No recorded phishing or unauthorised-access incidents since the October 2025 launch. That is a time-bounded operating record, not a security guarantee: single-use invitations reduce unauthorised reuse, they do not remove every access risk.
03
Freelance
Web3 Risk & Due Diligence Consultant
Oct 2021–Aug 2022
Research and client education, before the community work.
Private investors brought me in to look at early-stage Web3 projects before they committed money. Each engagement ended in a written assessment: who was behind it, how the business was supposed to work, what the token did, what the roadmap promised, and where the security risk sat.
The job was really translation. Clients were putting money at risk on things they could not read, so every report had to make sense to the least technical person who would see it, and follow the same shape as the last one so two projects could be held up against each other. That habit is what the community work is built on.
02Operating approach
Operating approach
01
Make the common path self-serve.
Good onboarding and searchable answers reduce avoidable support.
02
Automate routine steps, not trust decisions.
Repeatable work can be standardised. Payment exceptions, access edge cases and trust calls stay with a person.
03
Document enough for a clean hand-off.
Clear rules and ownership turn individual effort into an operation another person can understand, review and run.
03Capabilities
Capabilities shaped by the work.
What I keep coming back to is the same question: can a member find the answer without asking, and can the next operator run this without me.
Community operations
Member lifecycle · Paid memberships · Member onboarding · Member support · Retention · Member engagement · Community education · Moderation operations
Trust & safety
Access control · Member verification · Permissions · Anti-spam controls · Escalation handling · Community guidelines
Documentation & process
SOPs · FAQs · Knowledge bases · Onboarding flows · Access workflows · Process documentation · Process improvement · Customer support systems
Claude Code, ChatGPT/Codex and Gemini for structured research and analysis, drafting and iterative review, AI-assisted coding and project execution, reusable local workflows and validation systems.
04Experience
The timeline, briefly.
Short on purpose. The detail sits in the case studies above.
Oct 2025–Present
Community Operations Lead Printers Lounge
Paid-access design, onboarding, member support, access review, moderation and escalation for a private paid Telegram research community.
Aug 2022–May 2025
Community Operations Manager Fast Launch Digital
Sole community operations function for a paid crypto and finance education community of 500+ members across Telegram and Discord.
Oct 2021–Aug 2022
Web3 Risk & Due Diligence Consultant Freelance
Structured due-diligence reporting and plain-English client education for private investors.
05Independent side project
Telegram Public Channel Monitor
A public Apify Actor and documented n8n companion workflow for turning recent posts from a public Telegram channel into a repeatable monitoring system.
The Actor reads one public t.me/s/ channel per run without a Telegram login or private-channel access. The separate n8n workflow adds scheduling, persistent state, cross-run duplicate prevention, keyword filtering and Telegram alerts.
Demonstrated run: 100 structured public-channel records in 9 seconds. One observed run, not a universal performance claim.
06Contact
Working together
If your community is growing faster than the systems behind it, that is the problem I fix.
I take remote roles in community operations, member support and adjacent operations, plus a small amount of contract work with founders and small teams. Based in Sri Lanka, GMT+5:30. I plan overlap with AU, EU and US time zones as a role needs it, and prefer async, message-first work. Email is the fastest way to reach me.
